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Privacy Policy

Privacy Policy

Last updated: April 2026

Ten Fifty Bakers (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

Ten Fifty Bakers operates a private wilderness retreat located at Bakers Beach, Tasmania, Australia. References to “the property” or “our property” refer to this retreat. References to “you” or “guest” refer to any person who makes an enquiry, booking, or stay with us, or otherwise interacts with our website or services.

2. Personal Information We Collect

We collect personal information that is reasonably necessary for us to manage bookings, deliver our services, and communicate with you. This may include:

  • Name and contact details (email address, phone number, postal address)
  • Booking details including dates, guest numbers, and special requests
  • Payment information (processed securely by our payment providers — we do not store full credit card details)
  • Identification details where required for verification purposes
  • Communications between you and Ten Fifty Bakers, including emails, messages, and phone records
  • Information provided when you sign up for our newsletter or submit a contact form
  • Website usage data such as IP address, browser type, and pages visited (collected via cookies and analytics)

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • Make a booking through our website, directly by phone or email, or via a third-party platform such as Airbnb or Stayz
  • Subscribe to our newsletter or marketing communications
  • Contact us with an enquiry
  • Provide feedback or a review after your stay
  • Visit our website

We may also receive personal information about you from third parties, including booking platforms (Airbnb, Stayz), tour operators who refer guests to us, and analytics providers.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To manage your booking and provide our accommodation services
  • To communicate with you about your stay, including pre-arrival information, check-in details, and follow-up
  • To process payments and issue receipts or invoices
  • To respond to your enquiries
  • To send you marketing communications (such as our newsletter) where you have consented to receive them
  • To improve our services, website, and guest experience
  • To comply with our legal obligations

5. Disclosure of Your Information

We may share your personal information with:

  • Third-party service providers who assist us in operating our business (such as payment processors, email marketing platforms, property management software, and website analytics providers)
  • Third-party booking platforms where you have made a booking through them
  • Government authorities where required by law
  • Legal or financial advisors where necessary to protect our legal interests

We do not sell your personal information to any third party.

Some of our service providers may store or process your information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

6. Marketing Communications

With your consent, we may send you marketing communications about our property, availability, special offers, and related content. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us directly at [email protected].

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and to analyse website traffic. Cookies are small files stored on your device that help us understand how our website is used. You can disable cookies through your browser settings, but this may affect the functionality of our website.

We use analytics tools (such as Google Analytics) to collect aggregate, non-identifying information about how visitors interact with our website. This helps us improve our online experience for guests.

8. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption for payment processing, and limiting access to your information to authorised personnel only.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Retention of Your Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

10. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate or outdated personal information
  • Request that we delete your personal information, subject to any legal obligations we may have to retain it
  • Opt out of receiving marketing communications
  • Make a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, generally within 30 days.

11. Complaints

If you believe we have breached your privacy, please contact us in the first instance at [email protected]. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the “Last updated” date shown at the top.

13. Contact

For any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Ten Fifty Bakers
Email: [email protected]
Website: tenfiftybakers.com.au